Development Operations Manager

SUMMARY OF POSITION:
The Development Operations Manager is responsible to ensure that the Development department runs smoothly and has primary responsibility for Events, the Direct Mail program (working with our vendor) and coordinating Development and Marketing needs with our vendors (i.e. grant writer, video production, print).

DUTIES AND RESPONSIBILITIES
Events

1. Increase awareness, support, and recognition of MorningStar Mission through the planning and execution of designated special events: Car Shows, Progressive Dinners, Ladies Luncheon, Radio-A-Thon, etc. Define and anticipate project/event needs, logistics, budgets, discern work priorities, and meet deadlines with limited supervision, and ensure coverage/handling of all. Develop timelines and schedules, hold in-progress review meetings, coordinate with Director of Development, committee chairpersons, Volunteer Coordinator and other staff, ensure that event is well publicized, executed, and successful.

2. Develop a yearly Events Report for the preceding year, listing staff and volunteer hours expended, gross income, upfront financial expenditure, and net income. Collaborate with Director of Development and Executive Director in determining which events are to continue/expand (based on revenue increase and or brand/recognition increase.) and which events to discontinue (based on low attendance, diminishing financial returns, poor visibility, etc.)

3. Proactively propose new events and outreach ideas as well as ideas to improve the event and outreach planning and implementation process. o Set up and maintain necessary files, reports and related documentation: o Keep track of event and outreach finances including budgets, check requests, invoicing, purchase orders and reporting. o Close out all events and outreaches as required.

4. Create and/or maintain “Event Books” (hard/electronic) that include event SOPs, needs, timelines, statistics, costs, de-brief, etc.

Donor Relationships

1. Provide customer service and administrative support related to donor engagement and donor profile information.

2. Assist with research for donor engagement on an as-needed basis.

3. Update presentations and assemble donor packets and public speaking materials.

4. Manage the scheduling and coordination of public speaking engagements for the Director of Development and the Executive Director (civic groups, churches, etc.).

5. Provide high level of customer/donor support, responding in a timely manner to requests and addressing and resolving donor questions or concerns.

6. Provide tours of MorningStar Mission and host groups as needed.